Honeywell Scanner Not Reading Driver's Licenses or TruAge QR Code on Passport POS

Issue

After activating TruAge on a Passport POS, the scanner fails to scan Driver's Licenses or the TruAge QR code. This often appears along with the following error on the Passport POS:

"Date is not contained in the data...."

Cause

This error occurs when the Honeywell Xenon 2D scanner is not connected or programmed correctly, so it is not sending the correct data format to the POS after TruAge is activated.

Resolution

Reprogram and reconnect the Honeywell Xenon 2D scanner using the steps below.

Step 1: Check the Connection

Confirm the scanner is connected to the Scanner Serial port on the Passport POS — not the USB port. The USB connection is not supported by Invenco.

Step 2: Confirm You Have the Correct Cables

The following Datalogic cables and adapters are required to connect the scanner to the POS:

Note: The Gilbarco adaptor converts the scanner's DB9 cable connector to the RJ connector used on the POS. Gilbarco should supply this adaptor, since scanners typically connect via an RJ port.

Step 3: Program the Scanner

Scan the programming QR code below to set the required parameters on the Datalogic scanner in a single pass:

Step 4: Test

After reprogramming, scan a Driver's License and the TruAge QR code to confirm the Passport POS reads the data correctly and no longer returns the "Date is not contained in the data" error.

Applies to: Passport POS, Honeywell Xenon 2D Scanner, TruAge activation