support

Support

Here to help from setup to sales

Begin activating TruAge in under 24 hours. Our team is here to guide you through installation, training, and customization so your business stays compliant and efficient from day one.

We support you with

Custom reporting

Set up daily, weekly or monthly reports by store or in aggregate. Check carding rates, fake IDs flagged and volume limits reached to spot training opportunities before they become problems.

In-store marketing materials

Let your customers know you use TruAge and share our privacy-first approach to customer data with our free marketing materials. For custom, co-branded signage, contact us.

24/7 online training

Onboard your team to TruAge with training materials on scanning IDs, making overrides and manual entries, setting volume limits, rejecting fake IDs and more.

Customer experience

If you need help improving your customer experience and sales flows, our experts are standing by to help.

Setup & Manage TruAge

Select your POS below to see specific instructions:

Verifone Commander

Follow these step-by-step demos to configure TruAge on your Verifone Commander system and see it in action at the register. The library walks through initial setup and configuration, then shows real transaction scenarios end to end — scanning a valid ID, handling an underage sale, and responding to an expired or invalid license — so your team knows exactly what to expect before the first customer.

Use the arrows inside the player to browse every video in the Verifone Commander library, or view the full collection on Vimeo.

Invenco Passport

These demos cover everything you need to get TruAge running on Invenco Passport, from first-time setup through live checkout. Watch how the workflow handles a valid ID scan, an underage attempted purchase, and an expired or unreadable license, so associates can confidently apply the right steps for every situation at the point of sale.

Use the arrows inside the player to browse every video in the Invenco Passport library, or view the full collection on Vimeo.

TruAge Dashboard & Portal Demos

Get comfortable with the TruAge Portal and Dash. These walkthroughs show you how to navigate your dashboard, pull reporting, manage stores and users, and make the most of the tools that keep your locations compliant and running smoothly.

Use the arrows inside the player to browse every video, or view the full collection on Vimeo.

Knowledge base

Helpful articles

Browse guides, walkthroughs and answers to common questions to get the most out of TruAge.

Getting started

Begin your TruAge journey here. Learn how to set up your account, understand key features, and get familiar with the tools and resources available.

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How To's

Step-by-step articles covering device setup, configuration and everyday tasks so your team can get up and running quickly.

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Troubleshooting

Run into an issue? Find fixes for common errors, connectivity problems and unexpected behavior to get back on track fast.

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FAQs

Quick answers to the questions we hear most often about TruAge, compliance, and day-to-day use at the point of sale.

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Need Some Help?

Contact support@mytrage.org to open a ticket

Please include as much information in your message as possible. Screenshots and short videos are encouraged and help our team quickly identify the issue.

You can also schedule a meeting with our Support Team when convenient. Just click on any available date and time in our interactive calendar.